Below is a description of what we would class as a maintenance emergency. Please review the information below before contacting contractors, as increased rates charged will apply for out of hours services.
Please apply common sense when thinking about contacting contractors. Your landlord would really appreciate if it’s not an emergency to wait until the next working day where possible. If a trade person is called out, and we find it is not deemed an emergency, you as the tenant will be liable for the call out fees.
Members of staff at Godfrey Living must only be contacted in a serious emergency, when our offices are closed. If the issue is not under our emergency checklist, please do note that you will be liable for the emergency call out charge. When on the phone you will be asked the following:
Please have the info ready before you make the call
01273 62300301
No Heating or hot water
02
No electricity
03
Broken Doors or Windows from a break in
04
Structural damage
05
Serious Leaks
A plumber will attend that same day if possible if you have young children, or if you are an elderly person. We will ask for you to wait until the next working day if you have no children or aren’t elderly. Before calling a plumber please do check that the timer has been checked and that the times are set correctly. Please also check that the boiler is turned on and make a note of any error messages.
Before an electrician will attend, please do make sure you have checked your fuse box, also checked that the switches have not tripped, and to also contact the electricity board to check that they have not turned the electric off in your area.
Before a handy man will attend please follow the instructions below:
Contact the Police and report the situation and tell us your reference number. The Handy man will then temporarily board up the window or door to ensure that the property is safe. Please do be assured that a handy man will come back to the property in working hours to replace what has been damaged.
If there is some structural damage from unforeseen circumstances such as weather, a builder will attend to check if the building is safe. If this is not the case, a member of staff at Godfrey Living will contact you.
A plumber will only attend if the stopcock cannot be turned off.
01
No Heating or hot water
02
No electricity
03
Broken Doors or Windows from a break in
04
Structural damage
05
Serious Leaks
please call British gas straight away on 0800 111 999
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